General Terms & Conditions

Fulfillment of Order:

All orders placed through our online store are subject to acceptance and availability. We reserve the right to decline or cancel any order for any reason, including but not limited to, product availability, errors in pricing or product descriptions, or issues with payment processing. Your order constitutes an offer to purchase a product. Upon completion of your order, you will receive an order confirmation email. This email serves as an acknowledgement that we have received your order, but does not constitute acceptance of your order or confirmation of our offer to sell.

Order fulfillment will only commence once full payment for the order has been successfully processed and confirmed. Lightspeed eCom integrates with various payment gateways to facilitate secure transactions. We will not ship or prepare for pickup any order until our system confirms that payment has been transferred and cleared. If a payment is declined or incomplete, the order will be held, canceled, or adjusted at our discretion. In the event of a payment issue, we will attempt to notify you via contact information provided during checkout. It is your responsibility to resolve any payment issues promptly to avoid delays or cancellation of your order. We are not responsible for any delays in order fulfillment due to payment processing issues outside of our control.

Once payment is successfully processed, we will proceed with preparing you order per your selection during checkout.

For Shipping: Shipping times are estimates and are not guaranteed. We ship using USPS. Tracking numbers will not be provided unless specifically asked for. Customers should contact the store directly if express delivery options are needed. It is the responsibility of the customer to ensure correct shipping information is provided during checkout. We are not responsible for delays due to unforeseen circumstances or incorrect shipping information entered by the customer.

For In-Store Pickup: Orders marked for in-store pickup will receive a notification once your order is ready for pickup. We will hold orders for two weeks unless longer is requested by the customer. Orders will be cancelled after two weeks if we have made an effort to contact you and received no response.

If you need to make a change or cancel your order, please contact the store immediately and we will do our best to accommodate your request. Changes or cancellation are not guaranteed.

Returns and Exchanges:

Returns/Exchanges must be made within 30 days of purchase. All items must be in original condition with tags. Receipts must be present for refund. All sales final on clearance items. While we strive to clearly mark all clearance items on our website, there may be instances where an item is considered clearance in-store but not explicitly labeled as such online. Regardless, if an item is clearance in our physical store, its sale is final and cannot be returned or exchanged. We encourage customers to confirm any questions they have about items before purchasing.

We understand that 30 days may not be enough time during the winter holiday season, and we have adapted our return/exchange policy for the months of November and December. All gifts purchased between November 1st and December 31st are eligible for return or exchange until January 31st. All exchanges must still have a receipt and be in original condition with tags.

Returns may be done in-store, or if unable we can process returns via phone. You must contact the store within 30 days of purchase for return or exchange. Items must be in original condition with tags. Please include receipt/packing slip with your item when returning via mail. Shipping costs for returns/exchanges to our store will be paid by the customer, unless return/exchange is due to an error on our end. We will not issue a refund until item(s) are received in-store.

Customer Service:

Please contact our store with any questions/comments/issues by calling 641-628-5240 or emailing [email protected].